Website and apps terms and conditions

Last updated 13th July 2026

1. Introduction

These terms and conditions apply whenever you access the website or apps offered by any member of the Sunsave group of companies (“we”, “us” or “our”). The Sunsave group consists of Sunsave Group Limited (company number: 13741813) and its affiliates, Sunsave UK Limited (company number: 13941186), Sunsave Energy Limited (company number: 13952135), and Sunsave Holdings No.1A Ltd (company number: 15368501), together trading as “Sunsave”, with each company registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

By accessing our website or apps, you agree to be bound by these terms and conditions and any documents referred to in them.

Our websites and apps are for our customers and prospective customers in the United Kingdom. We make no representation nor give any warranty that our websites and apps, and the contents of them are available for or suitable for use outside the United Kingdom.

These terms and conditions only apply to the use of our website and apps; they are separate to any other contract we may have with you. They work alongside and should be read together with the Sunsave Privacy policy and Cookies policy.

2. Apps

We license use of any app to you on the basis of these terms and conditions and subject to any rules and policies applied by any app store provider.

Please note that to use our app, you must have had your solar system supplied and installed by us.

3. Updates and amendments

  • We may update our website from time to time.
  • We may update our apps from time to time. If you wish to use our apps, you agree to download the latest version on a device with a compatible version of Android or iOS.
  • We may amend these terms of conditions at any time without notice. Please regularly check these terms and conditions before accessing our website or apps. Any amendment will be effective immediately. If you continue to access our website or apps, that is deemed acceptance of our revised terms and conditions. You should not continue to access them if you do not agree to any changes to these terms and conditions.

4. Availability and accuracy

  • We try to make our website and apps available at all times, but sometimes things don’t go to plan and we can’t guarantee that they will always be available and uninterrupted. If you notice a problem, please let us know so we can fix it.
  • We do our best to provide accurate content, but please note that it is on an “as is” and “as available” basis and we can’t guarantee it will be correct, complete or fault, virus or error-free. Furthermore - we may not keep our content fully up to date so you should consider if any information you obtain from our website or apps is out of date.
  • We make no representations about the suitability, reliability, timeliness, comprehensiveness and accuracy of the information, services and other content contained on our website or apps.
  • We do not undertake to keep our website or apps updated. We are not liable to you or anyone else if errors occur in the information on our website or apps, if that information is not up-to-date or is incorrect.
  • We may suspend, withdraw or restrict availability of all or part of our websites or apps at any time for any reason.

5. Security and internet usage

  • You will need an active internet connection to use our website and apps.
  • You are responsible for your security while using the internet and accessing our website and apps. You should use your own virus protection software.
  • We do not guarantee that our website or apps will be secure, or free from bugs or viruses.
  • If you provide us any personal data, we will use and protect it in line with our Privacy Policy.
  • Where you have a username and password, you should treat them as confidential and not disclose them to anyone. You are responsible for all activities using your username and password. If you think someone else may know them, please change your password and if you are still concerned, please notify us at contact@sunsave.energy.
  • We may disable your username and password at our sole discretion at any time with or without notice.

6. Links to third parties

Our websites and apps may contain links to other websites or apps solely for your convenience and may not remain current or be maintained. When using these other websites and apps, you will be bound by the terms and conditions posted on those websites and apps.

We do not endorse or control any information, products or services referred to on such websites and apps, and assumes no responsibility for their security or contents.

7. Links to us

You may not link to any part of our website or apps without our prior written consent.

To request consent, please email contact@sunsave.energy.

We may request links to be removed at any time.  

8. Communications

If you express interest in products or services through your use of our website or apps, you consent to us contacting you either via telephone, text message, push notification or commercial electronic message (including messages about Sunsave products and services and the products and services of third parties) to the telephone number or electronic address which you have provided to us. You can opt out anytime by emailing contact@sunsave.energy.

9. User rights and intellectual property rights

Our website and apps are our copyright property. All rights are reserved. You are provided with access to it only for your personal and non-commercial use. You must not:

  • attempt to copy or modify any part of our website, apps or trademarks; 
  • attempt to access our source code;
  • adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works; or
  • commercialise any of our information, products or services without our written permission.

 All rights in our website and apps, and their content including copyright, design rights, patents, inventions, knowhow, database rights, trademarks, source codes and any other intellectual property rights in any of the foregoing are reserved to us and/or their content and technology providers.

All trade names, trademarks, service marks, and other product and service names and logos (the "Marks") displayed on our website and apps are proprietary to their respective owners and are protected by applicable trade mark and copyright laws. These Marks may be registered or unregistered marks of us or others.

Nothing contained on our website or apps should be construed as granting any licence or right of use of any other person's or entity's trademark which is displayed on our website or apps without their express permission.

10. Liability

Nothing in this paragraph 10 excludes or limits our liability to you for death or personal injury arising out of our negligence, for fraud or for anything else that we cannot exclude or limit at law.

We will not be liable for any interference with or damage to your computer systems that may occur in connection with use of our website, apps or a linked website, or for any data lost or corrupted, or any equipment or software replaced by you as a result of you using our website or apps. You must take your own precautions to ensure that whatever you select for your use from our website or apps is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.

We will not be liable directly or indirectly in contract, tort, equity or otherwise for any damage whatsoever in connection with your use of, or inability to use, our website or apps, or any use of content provided on our website or apps, including any direct, indirect, special, incidental or consequential damage (including but not limited to loss of profits, interest, business revenue, anticipated savings, business or goodwill, or loss or corruption of data).

We will in no way be liable to you or anyone else for any loss or damage, however caused which may be directly or indirectly suffered in connection with websites of other entities that are hyperlinked from our website or apps.

To the extent permitted by applicable law, all representations, warranties and other terms are excluded.

11. Unenforceable terms

If any provision of these terms and conditions is or becomes invalid, illegal or unenforceable in any respect under the law of any jurisdiction:

  • the validity, legality and enforceability under the law of that jurisdiction of any other provision; and
  • the validity, legality and enforceability under the law of any other jurisdiction of that or any other provision,

shall not be affected or impaired in any way thereby.

12. Law and jurisdiction

These terms and conditions, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these terms and conditions shall be governed by and construed in accordance with English law, and the courts of England shall have exclusive jurisdiction to resolve any disputes between us relating to these terms and conditions.